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Assuming the compensation of a position roughly equals that position’s importance to the organization, we can say that the higher the salary of the position, the superiority of the Quality-of-Hire metric to the Time-To-Fill and Cost-Of-Hire metrics is most profound. Still, recruiting departments give their internal clients — hiring managers — service levels or expectations of when a given position can be filled. The Time-To-Fill service level depends on several variables including:

*unemployment rate (the lower this is, the longer the ttf)
*your company’s offering in terms of salary range, benefits, location, employer brand, “referral culture” (the better these are, the shorter the ttf)
*luck — you receive great resumes from a job board posting or from a recruiter the next day
*supply/demand balance of the skillset in question
*recruiting department’s skill and existing “pipeline” of candidates from previous searches in this skill set
*length of time to complete the interview process and make an offer
*company’s ability to provide relocation assistance and to hire candidates needing visa sponsorship

Applicant Tracking Systems generally track the historic “time-to-fill” metrics so these are probably adequate proxies balanced with the factors mentioned above.

HireEvolve (www.hireevolve.com), Vivid Technologies’ sister company, advises corporate HR Managers on how to gauge the effectiveness of their recruiting departments and what steps they can take to bring their recruiting up to best practices. Here’s the survey HireEvolve uses:

I. Understanding of existing recruiting model
- Recruiting staff/Dedicated recruiter setup
- Usage of search firms/name sourcing firms on retained/contingent basis
- Balance of own research vs outsourcing
- Analysis of costs and potential time savings across the following recruitment stages
o Requisition
o Sourcing
o Screening
o Offer and On-boarding

II. Understanding of your recruiting load
- Overall inventory of open positions
- Types of positions
- Optimal requisition load per recruiter
- Average time-to-fill

III. Broad success factors across both in-house and outsourcing models
- Method that generates the highest % of hires
- Best outsourcing service used
- Best Practices
- Technology leverage
- Optimal employee referral bonuses

IV. Scope for improvement/Collection of Metrics
- Quality considerations/pain points
- Cost per hire
- Time to hire
- Vendor compensation model
- Solution that could possibly make a difference
- Technology improvements over current software implementation
- Overall Support from vendor, agencies

Retained Recruitment Guru Danny Cahill’s outline of a best practice onboarding process:

Pre-start
1. Have desk ready
2. Have photo and badge ready
3. Have email and phone ready
4. Have new employee set up on benefits
5. Have nice packet sent in mail with benefit information, welcome letter, etc
6. Make announcement of hire in local newspapers
7. Connect candidate with a realtor if relocating

On day-of-start
1. Let everyone in dept. know that new person is starting
2. Have new hire meet company’s CEO or at least see the CEO on a DVD or webex
3. Have a culture lunch where new employee is taken out by team for a long lunch

When unemployment is high (greater than 6%), a boiler-plate position description with a few buzz word qualifications will attract many resumes. In tight labor markets — the 4.6% unemployment rate of today certainly qualifies — it is imperative that position descriptions be written as advertisements that attract top candidates to apply. Recruiting Guru Lou Adler suggests that excellent position descriptions answer the following 7 questions:

1. What are some of the big challenges or projects that incumbents in the job will work on in the first year?
2. How do the jobs contribute to the mission/success of the company?
3. What would a top person have to do to earn an “outstanding” performance rating for the year?
4. What learning and growth opportunities are available for the new hires? How good is the Manager at developing employees?
5. Are there any best practices or innovations that new hires will be exposed to?
6. What’s particularly exciting about employment benefits? Flex-time, tuition reimbursement, 401k matching, bonuses, etc?
7. What kinds of people will the new hires work with? Executives? Team members with advanced degrees or impressive accomplishments?
8. Is the company entering new markets either by developing and launching new products or through M&A?
9. What were the three most important improvements this position or department made at the company in the last three years?
10. What are the three most important improvements that the company wants this position or department to make in the next three years?